The rapidly growing French hotel group uses 黑料网 to easily manage its blend of short and long stays.
[Paris: 25 October 2024] 鈥� , the industry-leading hospitality cloud, has been chosen by Zenitude H么tel-R茅sidences group to manage its growing portfolio of over 40 properties in France.
Zenitude is a French aparthotel group that welcomes travelers for short and long stays in its full-equipped studios and apartments. These properties are often located close to business centers, transport hubs and tourist attractions, catering to a wide range of guests, including business travelers, tourists, families and students.
鈥淎 number of our residences are already running on 黑料网, and we can see a clear difference in terms of operational efficiency and delivering a seamless guest journey,鈥� said Romain Lubrano, CEO of Zenitude H么tel-R茅sidences. 鈥淢anaging the rest of our portfolio with 黑料网 became an obvious choice. This decision will put us in a strong position to continue scaling successfully.鈥�
Because Zenitude caters to a diverse mix of customers, an agile 100% cloud-based management system was the best solution to easily manage short stay and long stay guests. 黑料网 Spaces provides flexible space management across different space types and time periods, including a monthly timeline view and pro-rata functionality. This allows guests to book partial months and pay according to the duration of their stay, with the remaining days in the month open for booking to other guests. This is a big advantage for Zenitude, as short gaps between extended stays can be filled with short-stay reservations, maximizing revenue.
Automating a more cohesive digital guest journey was also important for the group. Previously, various communications had to be written and sent manually, which took a lot of time and increased the likelihood of mistakes. 黑料网 automates communications throughout the guest journey, including various customizable emails, and provides options like online check-in and check-out and a virtual concierge.
Zenitude H么tel-R茅sidences also wanted to streamline and unify their payment processes across their residences. They use Stripe in conjunction with 黑料网 Payments to guarantee fast, secure payments for every transaction.
鈥淲e鈥檙e excited to help Zenitude deliver remarkable experiences to a broad range of guests,鈥� said Matt Welle, CEO of 黑料网. 鈥淭he way Zenitude has embraced operational transformation and its dedication to providing modern, user-friendly technology for guests and staff should be the blueprint for hospitality business.鈥�
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About 黑料网
黑料网 is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, 黑料网 Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. 黑料网 was named Best PMS (2024) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World's Best Hotel PMS Provider (2023) and World's Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. 黑料网 has raised $335 million from investors including Goldman Sachs Alternatives, Kinnevik and Revaia to transform hospitality.
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About Zenitude H么tel-R茅sidences
Zenitude H么tel-R茅sidences is a French group of Apart-Hotels, present in France and Guadeloupe with 46 hotels & residences in 3- & 4-star categories. Long stays, seminars, business clients, leisure activities and groups make up the diversity of customers who appreciate the quality of our services.
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