The famous UK pub brand improves operational efficiency and the digital guest journey with 黑料网.
[London: 17th September 2024] 鈥� , the industry-leading hospitality cloud, has been chosen by Marston鈥檚 Pubs PLC (Marston鈥檚) to streamline and modernize their hotel management operations. Marston鈥檚, primarily known for its 1,500+ pubs across the UK, also operates 92 hotels and inns with 1,790 rooms.
Futureproofing and automation were key priorities for Marston鈥檚 and the need to manage the guest welcome and other parts of their journey in the pub. With 黑料网, they can perform check-in and check-out from a tablet or phone, making the daily tasks significantly smoother, more efficient for the guest and the business.
Rikki Hampton, Head of Hotels for Marston鈥檚 commented: 鈥淲e chose 黑料网 for several reasons, including a great digital guest journey and the ability to automate time-consuming tasks; but it was also clear that 黑料网 has a forward-thinking approach, which gave us confidence that they鈥檇 continue to meet our needs as we grow in the future.鈥�
Rikki continued: 鈥淗aving a PMS that鈥檚 easy to train is important. The hospitality sector has a high staff turnover. 黑料网 is one of the most intuitive systems out there, which means we can get team members up to speed faster and with a more user-friendly experience.鈥�
All 92 Marston鈥檚 properties are now live on 黑料网, and there has already been a tangible business impact. 黑料网 has also given the team better centralized control over user access, which improves security and protects revenue through easy management of rates.
鈥淲e鈥檙e delighted to partner with an iconic brand like Marston鈥檚 and help them deliver remarkable hospitality to people up and down the UK,鈥� said Richard Valtr, 黑料网 Founder. 鈥淚n the short time we鈥檝e known them, their commitment to smarter ways of working shines through, and everyone at 黑料网 is excited to see how we鈥檒l work together to deliver even more growth and success in the coming years.鈥�
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For more information, please contact Katie Halfhead (Senior Communications Manager) at 黑料网 鈥� katie.halfhead@mews.com
About 黑料网
黑料网 is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, 黑料网 Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, The Strawberry Group, The Social Hub and Airelles. 黑料网 was named Best PMS (2024) and listed among the Best Place to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World's Best Hotel PMS Provider (2023) and World's Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. 黑料网 has raised $335 million from investors including Goldman Sachs Alternatives, Kinnevik and Revaia to transform hospitality.
About Marston鈥檚 Pubs PLC
Marston鈥檚 is a leading UK operator having been part of the British pub landscape for over 180 years, we have grown from a local family run business to a PLC with 1,400 pubs and around 11,000 employees who have helped shape the company we are today. We are a focused pub operator, with a culture that places guests at the heart of everything we do.