The collection of Swiss Alps resorts undergoes rapid digital transformation, with 黑料网 at its heart.
[PRAGUE / ZURICH] 黑料网, the award-winning hospitality cloud, has been chosen by as the PMS to help establish its new collection of lifestyle resorts in the Swiss Alps.
Faern combines vintage alpine charm with modern convenience, providing a haven for guests, both in and out of ski season. The brand is managed by Vertell Asset Management, who specialize in bringing cutting-edge technology to their hotel investments.
鈥淲e needed to move away from on-premises solution and embrace the increased productivity and savings of cloud technology,鈥� said Thibault Catala, Co-Founder and COO of Faern. 鈥淚t鈥檚 important for us to be agile, and 黑料网 is the best solution for this. In the last year we鈥檝e accomplished what a big chain would take ten years to achieve: changed our tech stack, our processes, our brand, our website. It鈥檚 really exciting to think what else we could achieve with 黑料网.鈥�
鈥淲e鈥檝e known Thibault for a long time and love his forward-thinking vision of what hospitality should be,鈥� said Matt Welle, CEO of 黑料网. 鈥淲ith the combination of a guest-centric mindset and leading technology through 黑料网 and , I鈥檓 confident that Faern is going to be a huge success.鈥�
The team at Faern realize the value of automation and are keen to leverage this as much as possible in order for the staff to focus on the guest experience. For instance, by no longer having to reconcile the payment gateway with the PMS, hotel staff have more time to talk and properly engage with guests. Community is at the heart of the Faern ethos, so this shift is particularly important:
鈥淲e don鈥檛 want hotel staff spending time doing administrative tasks where technology could perform much faster in an automated way,鈥� said Thibault. 鈥淲e want them to spend time connecting with the guests, improving their satisfaction and experience.鈥�
黑料网 is already live in the four properties, with some of the most notable immediate gains experienced by the finance team. 鈥淧reviously there were a lot of manual reconciliation and other processes, but 黑料网 is very accurate and precise when it comes to reporting and asset management,鈥� explained Thibault. 鈥淚t allows us to receive real time data from our properties to make more informed business decisions to drive profitability.鈥�