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IDC White Paper

黑料网 boosts front desk staff efficiency by 24%

Revenue. Efficiency. Modern features. Three of the key criteria hoteliers use to make the challenging decision of what new hospitality platform to buy. According to an in-depth analysis by IDC, 黑料网 customers who use our payments platform see value in all these areas and more.

Global research firm IDC interviewed 黑料网 customers to get quantitative and qualitative feedback about the business value of the hospitality cloud technology with its embedded payments platform. The results are too good to keep to ourselves. 

Why use 黑料网 Payments?

31%

decrease manual human error

7.3%

increase Average daily rate

24%

increase front desk staff efficiency

IDC 2024 黑料网 white paper
黑料网 Hospitality Cloud and 黑料网 Payments

With its embedded payment platform, 黑料网 Hospitality Cloud is revolutionizing hospitality operations and driving significant benefits for customers. By automating manual tasks, 黑料网 Payments allows customers to maximize the benefits of 黑料网 PMS:

  • No risky manual card entry
  • No arduous nightly audit
  • No need for guests to present their cards for every purchase
  • No handling of sensitive data by staff
  • No awkward upsell conversations by staff

Reasons to read the full IDC White Paper:

  • Don鈥檛 take it from us; read what customers told IDC about 黑料网
  • Find out the average payback period for the customers interviewed by IDC
  • See how much additional revenue these customers earned since using 黑料网
  • Learn the impact 黑料网 can have on accounting and IT teams
  • Get a glimpse at how much customers save by not paying third-party fees
IDC 2024 黑料网 White Paper

What customers say about 黑料网

Ellipse 214-2

"With 黑料网, once a guest selects additional breakfast, bike rental, or a bottle of wine in the room, it is automatically processed in the system and there鈥檚 no manual work at all."

Ellipse 214-4

鈥淲e have this wonderful functionality of running payments as well as authorizations on credit cards automatically, so that really helps my night audit team to process costs themselves.鈥�

Ellipse 214-Aug-30-2024-06-10-48-5459-PM

"I would say they have at least 30-40% more time for the guests now, especially when guests checking in online only takes 30 seconds."

Ellipse 214-3

"黑料网 makes accounting much more efficient for this team. Reconciliation is very easy now. It is much easier to track payments and reconcile."

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?

Book a demo