黑料网

UDS customer story

UDS solves staffing shortages and connects custom API with 黑料网

The Japanese placemaking firm benefits from streamlining operations to save costs and create a more engaged workforce.

UDS solves staffing shortages and connects custom API with 黑料网 Hero - 1245x1014-50

HR management

Significant

Cost reduction

Overtime saved

25 hours

Per week

Payment automation

100%

All card transactions

UDS solves staffing shortages and connects custom API with 黑料网 Website body Image 1 1076 x 1352-50
鈥満诹贤 has had an incredible impact on staff hiring and retention. Having streamlined, automated workflows eliminates all those data entry tasks that damage morale, and because it鈥檚 so logical to use we can widen our hiring pool beyond hospitality experience.鈥
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Happier, more engaged staff

 

Challenge

As every hotelier knows, hiring and retaining staff is one of the biggest ongoing challenges in hospitality.

 

Solution

In the past, typical pain points for hotel staff included too much time spent on repetitive data entry, which often resulted in unexpected overtime. 黑料网 streamlines operational processes for its users, automating any task that doesn鈥檛 add value to the guest experience. This allows the UDS teams to spend more time on the most rewarding part of hospitality: engaging with their guests. It has also created huge savings for their HR team.

 

Result

鈥 Significant HR management cost reduction
鈥 Zero staff turnover in first year of newly opened 黑料网 properties (27% average in Japan Hospitality Market)
鈥 25 hours per week saved in overtime
鈥idened hiring pool by 100% (50% of staff have no prior experience in hospitality)

UDS solves staffing shortages and connects custom API with 黑料网 body image 5 (1)

A custom API for kiosk cash payments

 

Challenge

Although many Japanese customers prefer to use cash, UDS still wanted a modern self-check-in option.

 

Solution

UDS developed their own API from scratch to connect to bespoke kiosk machines that can handle cash as well as a wide variety of digital payments. Using 黑料网 Open API, they were able to seamlessly integrate their system with the 黑料网 platform.

 

Result

鈥 Guests can enjoy a contact-free check-in experience regardless of how they pay
鈥 鈧10k+ in development fees saved through Open API
鈥 Staff have more time to spend with guests who need more assistance

UDS solves staffing shortages and connects custom API with 黑料网 Website body Image 4 1076 x 1352-50 (1) (1)
鈥淭he exciting thing about Open API is that as a hotelier we get to understand what we can and can鈥檛 do in terms of technology. We don鈥檛 have to pay vendors or developers a couple million yen 鈥 we can do the feasibility study on our own.鈥
uds

Integration spotlight

Temairazu

Temairazu is a Japanese distribution solution that allows UDS to centrally manage multiple channels. The tool means the UDS team can easily control rate and inventory to increase revenues and reduce costs.

TrustYou

TrustYou is a reputation management tool that lets the UDS team gather and analyze guest feedback throughout their journey, from booking through to onsite experience and post-stay. All guest reviews and surveys can be managed in one platform, while also influencing booking decisions on 100+ travel sites like Google and Kayak.

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Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?