Pierres d鈥橦istoire boosts revenue and guest engagement
The Luxury French brand uses 黑料网 across multiple space types to maximize profits and efficiencies.
Pierres d鈥橦istoire customer story
higher ADR through direct bookings
13%
compared to channel managers
35%
online check-in rate
made in wedding reservations
鈧�88,000
over one month, managed within 黑料网
About Pierres d鈥橦istoire
offers a series of stunning houses across France for truly unforgettable stays. Each of their seven locations is steeped in history and unique in style, with a variety of suites and contained private residences served by a dedicated onsite team.
As well as accommodation, the group specialize in other space types. Le Domaine de Ravenoville is a popular wedding venue while Le Domaine de Courances host seminars. All of these different space types are managed within 黑料网, which allows the Pierres d鈥橦istoire team to focus on providing memorable guest experiences.
鈥淚t鈥檚 only been a few months but we can already see what a difference 黑料网 has made across many areas of our operations. Automation has helped to generate more revenue and give our team more time to spend with guests.鈥�
.webp?width=116&height=59&name=logo-pdh%20(1).webp){kind=logo}
A fast and efficient guest journey
Challenge
The Pierres d鈥橦istoire team wanted to offer a choice of user journeys so that each guest has an experience tailored to their preferences.
Solution
Through 黑料网 Guest Journey, Pierres d鈥橦istoire guests get a seamless user journey that can be fully digital and contact-free if they wish. Reservations can be made quickly and easily through 黑料网 Booking Engine, and guests can use Online Check-in and Online Check-out so that they can spend more time immersed in their surroundings once they鈥檙e there.
Result
鈥� 35% of guests check in online
鈥� 12% of guests check out online
鈥� 13% higher ADR on bookings made through 黑料网 Booking Engine compared to through channel managers
Multiple space management within 黑料网
Challenge
Domaine de Ravenoville is nestled in the countryside near the Normandy coast, making it a perfect location for weddings. Previously, managing wedding parties had to be done separately, outside the PMS.
Solution
With 黑料网, Pierres d鈥橦istoire can manage their event space in the same platform as their rooms and other spaces. As well as saving their team time, this also makes it much easier to manage reservations and finances in the same place and using unified guest profiles.
Result
鈥� 鈧�88,000 of wedding reservations revenue processed between Feb-Mar in 2022
鈥淚t鈥檚 much easier to manage reservations and finances when it鈥檚 all done through the same system. 黑料网 has simplified our processes and made life easier for our Reservations Team.鈥�
.webp?width=79&height=40&name=logo-pdh%20(1).webp){kind=logo}
A secure, time-saving payment solution
Challenge
Taking and making payments can be a time-consuming part of guest interaction, and one that adds no real value to their experience.
Solution
黑料网 Payments champions payment automation that makes transactions fast and seamless. Once the guest provides their payment details (such as during online check-in), Pierres d鈥橦istoire can action payments at any step in their journey with just a couple of clicks. The information is tokenized and handled with the highest security protocols, meaning that as well as time saved, it reduced the risk of fraud.
Result
鈥� Payment automation for credit card transactions through 黑料网 Payments
鈥� Zero chargebacks
Looking ahead
Pierres d鈥橦istoire will continue to explore how to bring in extra revenue and provide additional services by using multiple spaces. The team also plan to test more of the solutions on 黑料网 Marketplace and expand their technology ecosystem to make the guest journey even more seamless.
.webp)
Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?