With the addition of 黑料网 POS to their 黑料网 ecosystem, the busy Belgian business hotel is able to automate even more processes, giving staff time to focus on face-to-face engagement with guests.
Charegebacks
0%
since using 黑料网
Automated payments
100%
with 黑料网 Payments
Saved per day
6 hours
with automation
During Covid, when all food orders had to be ordered from the room and they were operating with a streamlined staff, Mercure Roeslare found itself needing a way to operate more efficiently so they could keep up with the needs from guests.
The solution was increased automation and digitalization. With the simplicity of using 黑料网 PMS and, more recently, the addition of 黑料网 POS, the staff has been able to save hours of time every day. And that's more time that they can focus on guests. In addition, the ability to send restaurant charges to a guest's room bill - and therefore the guest profile - digitally and seamlessly, has meant additional hours and frustration saved.
"With 黑料网 POS, 黑料网 PMS and a wide variety of integrations through 黑料网 Marketplace, we have almost everything automated which is a great thing to see."
Legacy PMS solutions are often difficult to learn and navigate, with complicated screens and processes that take up much of hotel staff鈥檚 time. On top of that, applications from different vendors can add strain and risk.
As a cloud-native platform, 黑料网 offers endless opportunities for integrations to meet the property's unique needs. Additionally, the automations and clean, interactive dashboards that sit at the heart of 黑料网 Operations make it easier for staff deliver remarkable hospitality to guests while machines take care of repetitive tasks.
Payments can be a time-consuming and impersonal part of the guest journey, while hotels require every transaction to be secure and reliable.
黑料网 Payments provides a connected ecosystem that makes payments a frictionless part of the guest journey. Once a guest has provided (and, if necessary, authorized) their card details, hotel staff can securely action any future payments with a single click. Mercure Roeselare also use a 黑料网 Terminal as a fully integrated wireless card reader.
"We had a software to make payments; we had the software for organizing events; we had software for making keys; there were just a lot of stand alone systems. 黑料网 helped us to integrate all the systems, making the life of our receptionist way easier.
Damien has been - and plans to continue to be - an avid Beta tester for many 黑料网 products. As he says, he's looking forward to creating this hotel - and a future hotel - as automated as possible using 黑料网. Similarly, he says he's eager to see how AI impacts hospitality tech.
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