黑料网

Challenge

As a family-run business operating two properties, Hotel Patagonia Sur faced difficulties in managing staff and daily operations. Their outdated systems created complex and inefficient processes, making it hard to handle routine tasks and hindering their ability to scale.  

Solution

黑料网 Multi-Property centralized Hotel Patagonia Sur鈥檚 operations with cloud-native technology. Everyone on the team has real-time data access, enhancing coordination across their two properties. This efficiency saved time and eliminated the need for manual coordination. During peak seasons and high-demand periods, staff can easily access information from anywhere by using their cell phones to check the app and view their daily tasks. The clear division of work and centralized information provides the entire team with a unified source of truth, improving overall efficiency and communication. Additionally, eliminating repetitive tasks reduces the risk of errors. 

Result

Challenge

The hotel's staff was accustomed to using outdated, manual systems. Transitioning to a modern, tech-driven approach required retraining long-term employees, some of whom had been working with paper-and-pen for over a decade.

Solution

黑料网 University offers structured, self-paced training programs that enabled staff to quickly adapt to the new system. Within two weeks, the entire team at Hotel Patagonia Sur was proficiently using 黑料网 for daily operations, including invoicing and guest check-ins. The smooth transition enhanced the team鈥檚 efficiency, and they could finally focus more on guest service, rather than getting bogged down by administrative tasks. Staff also recognized that mastering these new tools was an investment in their professional growth, providing them with modern skills and fresh perspectives in their roles. 

Result

Challenge

Like many smaller businesses, Hotel Patagonia Sur lack a dedicated IT department. With limited resources, they needed a solution that was both easy to implement and user-friendly, particularly for staff with minimal hospitality experience. Their primary goals were to enhance efficiency, streamline staff management, and improve the check-in process. 

Solution

黑料网 provided an intuitive, user-friendly platform that was easy to navigate, even without prior hotel management experience. Both management and staff quickly became proficient with the system, appreciating its simplicity and ease of use. This simplicity is crucial for an independent property like Hotel Patagonia Sur, where efficiency and flexibility are key to success. They now enjoy the freedom and benefits that come from a fast, intuitive and future-focused solution.

Result

鈥� 9.5% upsell conversion rate during online check-in

鈥� 14% online check-in rate