harry's home customer story

harry鈥檚 home is out to revolutionize the guest experience

Family-owned Austrian hotel brand works with leading hotel tech providers like 黑料网 and GauVendi to make attribute-based selling a reality.

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harry鈥檚-home-is-out-to-revolutionize-the-guest-experience

Faster by

50%

to make reservations in the platform

Payments are

100%

automated with 黑料网 Payments

Check-ins are faster by

70%

when guests use online check-in

About harry鈥檚 home hotels & apartments

is an Austrian hotel group with properties across Austria, Germany and Switzerland. As well as ten harry鈥檚 home hotels, the group also run and .

The brand promotes a modern hospitality outlook, encouraging guests to 鈥榗reate your stay鈥� with flexible customization including long stay accommodation. As part of this promise, they鈥檙e embracing the most innovative hotel technology, including 黑料网 and partners like GauVendi.

鈥淭he legacy PMSs haven鈥檛 moved on in the last 10 years. The decision to move to 黑料网 was very easy because you provided what we needed and saw lots of potential too.鈥�

Florian Ultsch, COO

harry鈥檚 home and Adler Hotels

A faster, more varied check-in experience

Challenge

When arriving a hotel to check in, a guest鈥檚 welcome experience is often transactional rather than personal.

Solution

Online check-in is part of 黑料网 Guest Journey, and it allows guests to handle the administrative part of check-in in their own time, including digital registration cards. This speeds up check-in meaning they can get to their room faster, while the staff that welcome them can provide a more personable experience.

Result

鈥� 16% online check-in at Hotel Schwarzer Adler
鈥� 14% online check-in at harry鈥檚 home Bischofshofen
鈥� 70% faster check-ins when guests use online check-in

GauVendi gives Harry鈥檚 Home guests unparalleled choice

Challenge

Guests are typically limited to a narrow selection of room types when making a booking. This is also an inefficient way for hotels to optimize their RevPAR.

Solution

GauVendi is an innovative software that allows harry鈥檚 home to sell rooms based on their unique features and generate extra revenue by allowing guests to personalize their stay, bringing their brand promise of 鈥榗reate your stay鈥� to life. This means the same physical rooms can be sold numerous times under different names and prices points. Through a direct connect with 黑料网 and smart automation, harry鈥檚 home can monetize any room feature, from proximity to elevator to view from the window, with inventory automatically updated whenever a booking is made.

Result

鈥� One third of guests are already using the configurator when booking
鈥� 60% use automatically generated 鈥榤ost popular鈥� options
鈥� Guests typically fall into two groups: those who choose one to two options, and those who choose multiple preferences (around eight), all of which boosts RevPAR

鈥淚f you buy a car, you can decide the color, the interior, all the extras. This is what GauVendi helps guests to do when they book a room with us. In the past, our reception and reservation teams wouldn鈥檛 have time for this, but their automation opens new possibilities.鈥�

Florian Ultsch, COO

harry鈥檚 home and Adler Hotels

Flexible payments for a flexible guest experience

Challenge

harry鈥檚 home wanted an integrated payments solution that would empower their guests to make secure payments throughout the guest journey.

Solution

With 黑料网 Payments, harry鈥檚 home can choose to accept payments at any stage of the guest鈥檚 journey. Once the guest鈥檚 payment details have been taken by the hotel, they can be securely charged at any time with only a couple of clicks, saving time for staff and guests.

Result

鈥� 100% payment automation on card transactions through 黑料网 Payments
鈥� 0.01% of transactions are chargebacks (the average rate in the travel industry is 0.5%)

鈥淲e like to provide our guests with options. They can pay up front, at check-in or at check-out. I don鈥檛 want to tell them that they have to do it a certain way, so these options are important.鈥�

Florian Ultsch, COO

harry鈥檚 home and Adler Hotels

Integration spotlight

harry鈥檚 home and Adler Hotels use as many as ten integrations per property.

GauVendi

GauVendi helps Harry鈥檚 Home market and sell the uniqueness of each room, while also giving guests a more unique, customized experience. The GauVendi team provides an expert merchandizing and retail strategy, while an AI Feature Sales Engine maximizes performance. This helps harry鈥檚 home gain a competitive advantage by standing out as well as driving higher value direct bookings.

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鈥淕auVendi gives you the power to act like one of the really big players in the industry. You can easily de-bundle your room and every customer can tailor their stay based on what suits them best.鈥�

Markus Mueller, Founder and Managing Director, GauVendi

Looking ahead

The team at harry鈥檚 home are excited to build on their recent successful launch with GauVendi and develop even more personalized experiences for guests. They鈥檙e also looking to introduce check-in tablets so that guests have the option to check themselves in upon arrival, as well as refine their hotel marketing and communications with more sophisticated targeting.

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?

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