黑料网 helps Capsule Hotel Switzerland make a big impact with small spaces
The innovative capsule hotel in Switzerland reaps the benefits of seamlessly integrated PMS and POS.
Capsule Hotel Switzerland customer story
50% of guests
access capsules using their phones
< 2 mins
for guests to check in
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100%
automated payments
About Capsule Hotel Switzerland
has four properties across Switzerland with a total of 400 rooms. Each hotel offers safe, central and affordable stays in Basel, Zurich and Lucerne, where their latest opening, chapter lucerne, can be found. Uniquely designed to reflect the local culture, each capsule features an automatic ventilation system, a comfortable mattress and a lockable sliding door, ensuring maximum comfort and functionality.
Cozy common areas, such as play and activity corners, are available for guests to relax or meet fellow travelers. Powered by 黑料网, Capsule Hotel Switzerland plans to open 16 more properties over the next four years.
鈥淭he support from 黑料网 has been outstanding. Their team is responsive and knowledgeable, always ready to assist with any questions or issues we might have. This level of support has been crucial in helping us maximize the system's benefits.鈥�
Seamless bookings, check-ins and transactions
Challenge
The team was searching for a hospitality platform capable of managing the entire customer journey, from reservation to check-out. Their goal was to optimize both the guest experience and operational efficiency.
Solution
Seamless integration between 黑料网 PMS and POS significantly streamlined the brand鈥檚 operations, reducing errors and saving time. Automation enables them to manage a hotel with 140+ capsules with just one person per shift, who also oversees the entire F&B department. With a digital reception and mobile access keys, guests can open their capsules using their phones. Open rates for guest messages are exceptionally high due to a diverse channel mix and personalized targeting, allowing the brand to engage each guest individually. Additionally, real-time reporting and analytics provide deep insights into their operations, helping the team make data-driven decisions that enhance efficiency and guest satisfaction.
Result
鈥� Over 50% of guests access capsules using their phones
鈥� Customizable dashboards allow for effortless tracking of KPIs
鈥淔or me, the standout feature of 黑料网 is its exceptional user-friendly interface. Both PMS and POS are incredibly intuitive 鈥� all operations are synced with no need for manual intervention.鈥�
Empowering staff to deliver remarkable hospitality
Challenge
Capsule Hotel aimed to ensure that technology would support rather than replace their staff. However, training staff to effectively use new technologies and making them comfortable with these changes presented a challenge.
Solution
In 黑料网, Capsule Hotel Switzerland found a human-centric platform that can handle routine tasks while empowering employees to provide a high level of personal service. Instead of being locked behind screens, they can interact with guests to ensure an enjoyable stay. Through 黑料网 Kiosk, profitable upsells such as breakfast and early check-in are available within a few clicks.
Result
鈥� < 2 minutes for guests to check in
鈥� Additional revenue unlocked through easy upsells
鈥淓ven during peak times, we have no queues. Thanks to 黑料网 Kiosk, check-ins are quicker and more efficient, not to mention stress free for both our guests and front-desk staff.鈥�
Modern payments support a fully digital guest journey
Challenge
Payments need to work smoothly with operations to support a fully digital guest journey. Before, Capsule Hotel had issues with different payment terminals, which meant they had to juggle multiple systems for all the administrative tasks. Managers also found it tricky to handle reporting and refunds.
Solution
黑料网 Payments enables the team to centralize everything from transactions to reporting within a single, user-friendly system, saving time for staff and managers. Automated payments have reduced errors and dramatically cut the risk of card fraud or misuse. The modern, hassle-free payment options are particularly appealing to young guests, who constitute a large part of their demographic. Chargebacks are extremely rare, as card details are tokenized and each card requires 3DS authentication for its first use.
Results
鈥� 100% automated payments
鈥� Zero chargebacks at
鈥淥ur front-office team鈥檚 focus pivoted from admin and transactions to hosting guests. 黑料网 lets us create a personalized and fully digital guest journey that is truly customer centric.鈥�
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